Refund policy

 

Return and Refund Policy - InfinityGadgets

At InfinityGadgets, we specialize in providing you with the latest in visual and smart technology. We understand that technical precision is vital, which is why our policy is designed to protect your investment and ensure you receive high-performance hardware.

1. Return Window

You have 30 calendar days from the date you receive your smart glasses to request a return if you are not satisfied with the product.

2. Eligibility Conditions (Tech & Gadgets)

For smart glasses to be accepted for a return, they must strictly meet the following requirements:

  • Physical Condition: The product must be in the same condition as received, with no scratches on the lenses, no signs of wear on the frames, and no damage to electronic components.

  • Packaging & Accessories: The original box, charging cables, manuals, cleaning cloths, and any other included accessories must be returned.

  • Software: The device must be reset to factory settings and unlinked from any personal accounts or mobile applications.

  • Proof of Purchase: You must provide the receipt or order confirmation sent to your email.

3. Return Process

To start a return, please contact us at: infinitygaadgets@gmail.com.

Shipping Address: Once your request is approved, we will provide the exact shipping address. We do not accept packages that have not been previously authorized by our support team.

4. Damages and Factory Defects

Upon receiving your glasses, we recommend testing all functions (connectivity, audio, camera, depending on the model).

  • If you detect a factory defect or the product arrives damaged due to transport, contact us immediately.

  • In these cases, we will evaluate the issue and arrange a replacement or a full refund at no additional cost to you.

5. Non-Returnable Items

Returns are not accepted in the following cases:

  • Products with damage caused by misuse, contact with liquids (unless specified with IP certification), or unauthorized software modifications.

  • Sale items, special clearance promotions, or gift cards.

  • Glasses showing evident signs of prolonged wear or missing original lens protectors.

6. Exchanges

The fastest way to ensure you get the model or color you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, provided the product has not been handled beyond what is necessary to verify its nature and functionality.

8. Refunds

Once your glasses have been received and inspected at our control center:

  1. We will notify you if your refund has been approved.

  2. If approved, the refund will be automatically processed to your original payment method within 10 business days.

  3. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't seen the credit, please contact us at infinitygaadgets@gmail.com.